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contact us

There are a few ways you can access our services and contact us.

There are a few ways you can access our services and contact us.


Our main contact number is 13 44 22
Monday to Friday 7am to 7pm


icare workers insurance
GPO Box 4052
Sydney NSW 2001


Use the smart search function on our website to find the information you need. Click on the magnifying glass icon on top right of the page. If you use more than one word in your search, enclose the phrase inside quote marks (e.g. “report an incident”)


Email us on: wisupport@icare.nsw.gov.au

Complaints and feedback

Here at icare workers insurance we value your feedback. It helps us develop a person-centred approach to delivering a simpler, fairer and more transparent claims and care process that empowers injured workers and employers in NSW.

Just like you, we thrive on positive feedback too, so let us know when we’ve done something right. If however, things don’t go how you hoped, we’re all ears too. For your first point of call, use our phone or email contacts above.

State Insurance Regulatory Authority (SIRA)

You can contact SIRA regarding any complaint about us or our insurance agents on 13 10 50

Workers Compensation Independent Review Office (WIRO)

You can also contact the Workers Compensation Independent Review Office (WIRO) on 13 94 76 if you’re dissatisfied with a workers compensation decision made by the insurer.

Ombudsman NSW

If you’re not satisfied with icare workers insurance response to your complaint, you can contact The NSW Ombudsman who deals with complaints about NSW Government and some non-government agencies and community service providers.

Media enquiries

If you work in media and need to get facts, stats or photos related to workers compensation, insurance, injury prevention methods or workers care please contact:

02 8297 7570

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Contact Us

13 44 22
7am to 7pm
Mon to Fri