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workers care program

To improve the way treatment and care services are delivered to severely injured workers, we've introduced a new model of service called the icare workers care program.

At workers care we provide the best support to workers with severe injuries such as:

  • Brain injury
  • Spinal cord injury
  • Amputations
  • Burns
  • Permanent blindness

We do this by using icare lifetime care's model of service delivery. This model puts people with severe injuries at the centre of all planning and decision making about the services they receive. We’re focused on helping people achieve their goals at home, work and in their community. We do this by using specialised service providers who understand the needs of people with severe injuries.

Workers in the program have their treatment and care needs met under NSW workers compensation legislation through workers care. Their employer’s workers compensation insurance agent continues to manage weekly payments and all other types of compensation.

The workers care program began for workers severely injured from 31 October 2015. Workers who sustained severe workplace injuries before 31 October 2015 will have the management of their treatment and care transferred to workers care between September 2016 and June 2017.

Feedback and complaints

We’re here to help and we value what workers have to say about the quality of our service. Find out more about providing feedback or making a complaint by reading our feedback information sheet.


To resolve a dispute about a decision the workers care program has made about a worker’s medical, hospital and rehabilitation treatment, read our disputes information sheet for more details about the options.

To resolve a dispute about a decision made by an insurance agent about a workers compensation claim, visit disputes for the options available.

Contact us

Phone: 1300 738 586


Post: GPO Box 4052, Sydney, NSW 2001

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workers care

Contact Us

1300 738 586
9am to 5pm
Mon to Fri