How to access the Workers Care Program
Generally, your case manager at the insurance agent who manages your workers compensation claim will contact us if they think your injury will meet the criteria for the workers care program. If your injury meets the criteria for workers care, we’ll contact you to let you know. We’ll also assign you a workers care coordinator.
Your Workers Care coordinator
Your workers care coordinator is your main contact at the workers care program.
Their job is to work with you, your rehabilitation case manager (if you have one) and your service providers to help you get the support you need.
Your coordinator will:
- make contact with you and discuss the services and support available
- coordinate your injury-related services (such as rehabilitation or attendant care)
- help you plan for the future, including returning to work and the other things you want to do and achieve in your life (your goals)
Your coordinator has a different role to your rehabilitation case manager. If your injury-related needs are more stable and you’re more confident in managing things yourself, you may not need a rehabilitation case manager. Your coordinator will then become your main point of contact for your treatment and care needs.
Find out more about the role of the coordinator and rehabilitation case manager by downloading our role of your coordinator and rehabilitation case manager information sheet. There’s also more information on our case managers page.
You can contact your coordinator by calling 1300 738 586.
The welcome to the workers care program information sheet contains general information. There are also other information sheets with more detailed information available for download:
- What is reasonably necessary treatment and care?
- How to request treatment and care services
- Travel to attend treatment and rehabilitation services
- Starting an attendant care program
- Completing a Worker Expense Claim form
- Role of your coordinator and rehabilitation case manager
- My Plan
- Your feedback – tell us what you think
- Resolving disputes about medical, hospital and rehabilitation treatment