Rehabilitation case managers

A rehabilitation case manager will usually coordinate your treatment and care in the early stages after your injury. They may also provide assistance to you during times of change.

Rehabilitation case managers are paid for by workers care and may work for a health or disability service or with a private rehabilitation company. We recommend rehabilitation case managers who are approved by icare lifetime care because they have skills and experience in supporting people with severe injuries.

When your needs are stable, you may no longer need a rehabilitation case manager to help you. In these circumstances you can request services directly with your workers care coordinator.

You don't need a rehabilitation case manager to receive treatment or care from us, but they can help you to:

  • understand and learn to manage changes that might have occurred due to your injury
  • understand what we can pay for
  • work with you to identify your goals and support needs
  • assist you to select the most appropriate service providers to meet your goals
  • request approval for services on your behalf
  • monitor the services you're receiving
  • review your progress towards your goals, and work with you to identify new goals and support needs.

How do I find and choose a rehabilitation case manager?

Often your treating team will begin the process of assisting you to find a rehabilitation case manager while you're still in hospital. You and your family will be involved in choosing your case manager.

If you think you need a case manager for the first time, want to return to an old one, or change your existing case manager, talk to your workers care coordinator. They can help you find case managers who operate in your local area, and who have the specific skills you need to help you to achieve your goals.

You may like to ask potential case managers the following questions:

  • Can you tell me about your experience working with people with similar needs to mine?
  • What qualifications and experience do you have?
  • How long have you worked in my local community?
  • If you live a long way away from my community, how will you ensure I am linked to appropriate local community services?
  • What days of the week are you available?
  • Are there other clients or families who I can contact as referees?

Find out more about the role of the rehabilitation case manager and how this is different to your workers care coordinator in our role of your workers care coordinator and rehabilitation case manager information sheet.

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