Services that support you in your home and community

We pay for attendant care services to help you with tasks you need support to do because of your injury. These may include:

  • personal care, such as showering and dressing
  • domestic tasks, such as preparing meals and cleaning
  • supporting you to engage in family and community activities
  • helping with your treatment and rehabilitation programs or to attend appointments
  • registered nursing, such as managing medicines and other medical needs at home
  • gardening and general maintenance of your home

The amount and type of services provided depends on your needs relating to your injury, your goals and your personal circumstances.

Requesting attendant care

If you think you need attendant care, talk to your workers care coordinator or rehabilitation case manager about organising a review of your care needs. This will be done by a health professional, such as an occupational therapist.

They will talk with you about your needs and the supports available to help you. They will talk with you about how much attendant care you would like to receive and request this for you.

We will then consider your request and determine if it is reasonably necessary.

Once attendant care has been approved and you have chosen an attendant care provider, the provider will organise a home visit to do a safety audit and develop a care plan with you and your family.

They will talk with you about:

  • how and when you want to receive care
  • the types of services they will provide
  • how the service works (such as who to contact if you have any problems or questions).

Download the starting an attendant care program information sheet for further information.

How do I find and choose an attendant care provider?

Finding the right provider depends on where you live and the type of service you need. You may also want to speak with your family, your doctor, members of your health team, or your workers care coordinator or rehabilitation case manager for advice.

Your coordinator can give you a list of attendant care providers that can offer the services you need in your local area. We recommend these attendant care providers because of their experience in working with people with severe injury and the quality of their service.

You may like to ask potential attendant care providers the following questions to help you decide:

  • Can you tell me about your company and its experience?
  • What qualifications and experience do your attendant care workers have?
  • Do you have attendant care workers experienced working with people with similar needs to mine?
  • Do you have attendant care workers that speak my language or understand my culture?
  • What are your emergency procedures? (For example, what is your after-hours contact?)
  • How will I be involved in selecting the attendant care workers who’ll be working with me?
  • What are the working hours? (For example, what are the latest and earliest times an attendant care worker can come to my home?
  • If I have a problem with an attendant care worker, what should I do?
  • How long will it take before the service starts?

What if my needs change?

Your attendant care services will be reviewed regularly to make sure they’re meeting your needs. If your needs change and you’d like a review of your care needs, speak to your workers care coordinator or case manager.

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