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why did icare conduct a selection process in deciding which scheme agents would provide icare workers insurance claims management services?

The selection process was undertaken because the current scheme agent contracts under the NSW Workers Compensation Scheme expire on 31 December 2017.

A selection process is conducted every two to three years. This selection process also coincides with the next exciting phase in how icare is improving workers insurance.

Our new claims service model will deliver a better experience for both employers and workers, through a transparent service that gives them support, empowerment and choice. We want it to be a simple, empathetic and consistent process regardless of its simplicity or complexity.

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