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Why can’t I transfer my portfolio to a scheme agent of my choice?

EML will be the new claims service agent for all new claims from 1 January 2018.

We have recommended that portfolios remain with their current scheme agent to ensure employees aren’t making multiple moves with their claims. Our customers will be at the centre of all of icare’s decisions. We want a smooth and efficient transfer. It is essential that we maintain continuity of claims management activities and look after your employees.

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