For the remainder of 2017 icare workers insurance will work with scheme agents as we transition to the new claims service model.
Our customers will be at the centre of all decisions – we want a smooth and efficient transfer. It is essential that we maintain continuity of claims management activities and look after our customers.
We have planned - and will implement as needed - a range of strategies to support and monitor the transition process. These strategies include supporting the teams managing claims under the current scheme agents.
We will have icare representatives embedded with the scheme agent teams as a face-to-face support network.