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What is the context to CGU making their decision?

icare is developing an improved service delivery model for implementation in early 2018 which will deliver much improved services and outcomes for injured workers and employers.

To support this, icare is undertaking a selection process from the existing pool of scheme agents that will determine those scheme agents that will have the opportunity to provide services under the new service delivery model from 1 January 2018.

CGU has informed icare of its intention to not proceed to submit a proposal to be a service provider after 31 December 2017.

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