Will moving my claim disadvantage me?

We will make every effort to minimise the disruption to you. Your claim will move to the service provider selected to continue providing services on behalf of icare.

I don’t want my claim to move to another service provider. What can I do?

CGU is contracted to provide these services to icare until 31 December 2017. Your claims will remain with CGU until it’s transferred to a new service provider that will continue to provide claims services on behalf of icare.

Will I continue to receive benefits?

Your benefits will continue as usual while your claim is being transferred to a new service provider. icare and the new service provider will work together to ensure the quality of service you are receiving is maintained during this period.

Will my benefits change?

Your benefits will continue to be calculated and depending on your eligibility and the status of your claim, you should continue to receive the same weekly benefits. If your circumstances have changed, advise your new service provider when they are appointed, so they can update your claim file. As usual with any change in circumstances a review of your claim will take place and any changes will be discussed with you.

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