You may need to send invoices to a different claims service agent depending on whether your patient is moving under a new scheme agent. Please ask your workers if they have been advised that their claim is moving to a different scheme agent. If the scheme agent has changed, send your invoices to the new scheme agent.
We have made arrangements to ensure mail and other communications are redirected if mail is sent to incorrect scheme agents.
Please ensure you include the worker’s claim number on all invoices. Including the worker’s claim number for the injury you are treating, will help ensure the invoice reaches the correct scheme agent as quickly as possible.