You should continue to contact the worker’s case manager at their current scheme agent to discuss treatment and send reports and invoices to them.
If a worker’s claim is transferring, send reports and invoices to the new scheme agent. The worker should be able to provide you with the new scheme agent’s contact details.
The new scheme agent will receive the worker’s claim files from the previous scheme agent. When the worker is advised of their case manager’s name they will be able to provide you with this information. If you need to speak to the scheme agent sooner, please contact them through the general contact details they have sent to the worker in late June.