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Will there be a change in how my workers insurance claim is managed?

The new way icare workers insurance manages claims will deliver a better experience for both employers and injured workers, through a transparent service that gives them empowerment and choice. We want it to be a simple, empathetic and consistent, regardless of its complexity.

If your claim is moved, any decisions about your claim will be carried over to your new scheme agent. A normal part of any scheme agent’s role is to regularly review the progress of a claim. Your new claims service agent may therefore make subsequent decisions that adjust how your claim is managed.

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