The new way icare workers insurance manages claims will deliver a better experience for both employers and injured workers, through a transparent service that gives them empowerment and choice. We want it to be a simple, empathetic and consistent, regardless of its complexity.
If your claim is moved, any decisions about your claim will be carried over to your new scheme agent. A normal part of any scheme agent’s role is to regularly review the progress of a claim. Your new claims service agent may therefore make subsequent decisions that adjust how your claim is managed.