icare workers insurance has taken a number of steps to ensure all healthcare providers know where to send bills under the new arrangements. For the remainder of 2017 we will work with our scheme agents to transition to the new model. Our customers will be at the centre of all decisions we want a smooth and efficient transfer. It is essential that we maintain continuity of claims management activities and look after our customers.
You can assist in making sure bills are addressed correctly by telling your healthcare provider if your scheme agent has changed and ask them to include the relevant claim number on every invoice.
If you are being transferred to a new claims service agent, your scheme agent will send you a letter with their contact details. You can take this letter to your next appointments.