There will be no changes to claims managers for EML, GIO and Allianz customers.
If your workers insurance claim with CGU or QBE is transferring to a new claims service agent it is highly likely that you will also have a new case manager.
From mid June, icare will contact all customers who have active claims, to let them know exactly what will happen in their transfer. Our icare customers will be at the centre of all decisions, we want a smooth and efficient transfer. It is essential that we maintain continuity of claims management activities and look after our customers.