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My old scheme agent has already approved or arranged something on my claims (e.g. medical examination, physiotherapy, occupational rehabilitation, surgery, impairment benefits). Do I need to reapply? Do I still have to go?

Any decisions made about your claim will be carried over to your new claims service agent if you are transferred. The new agent will be given information about these decisions. This means you do not need to reapply for anything that has already been approved.

If an appointment has already been made for you (e.g. to attend an independent medical examination or visit an occupational rehabilitation provider) you will need to attend the appointment. If you are unsure about what is expected, you should contact your current scheme agent.

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